Spin Online Casino Privacy Policy

At Spin Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform at Spin Casino.com. By using our services, including the spin casino app or any browser-based version of our site, you agree to the terms outlined in this document. We encourage you to read it carefully and contact us if you have any questions.

Who We Are

Spin Online Casino is operated by Baytree Interactive Ltd, registered in Guernsey (registration number 69691), with offices at Ground Floor, Kingsway House, Havilland Street, St Peter Port. We are part of the Super Group (SGHC) Limited holding company. Our platform is powered by Cityviews Group. We operate under a licence issued by the Kahnawake Gaming Commission (licence number 00892), and all transactions and servers are located in the Kahnawake territory of Canada. As your data controller, we are responsible for the personal information you share with us when you register, log in, or use our casino spin services.

Information We Collect

When you interact with our platform — whether through spin casino login, account registration, or gameplay — we may collect the following categories of personal data:

• Your full name, date of birth, and contact details (email address, phone number)
• Account credentials used for spin casino login and authentication
• Billing and payment information, including card details and e-wallet data
• Identity verification documents required for KYC compliance
• Gameplay activity, transaction history, and bonus usage records
• Device information, IP address, browser type, and operating system
• Geolocation data used to verify eligibility under our restricted country policy
• Communications you send us via live chat or email support

How We Use Your Information

At Spin Casino, we use your personal data for clearly defined purposes. We do not sell your data to third parties, and we only process it as necessary to deliver and improve our services. The purposes for which we use your information include:

• Creating and managing your player account
• Processing deposits and withdrawals via our payment processor, Digiprocessing Limited
• Verifying your identity in accordance with KYC requirements (mandatory at cumulative transactions of €2,000 or more)
• Detecting and preventing fraud, money laundering, and problem gambling
• Communicating promotional offers, bonus updates, and loyalty programme information
• Complying with our obligations under the Kahnawake Gaming Commission licence
• Improving the spin online casino experience through usage analysis and feedback
• Sending service notifications, including changes to our terms or this policy

Legal Basis for Processing

Our Spin Online Casino operations are governed by the Mohawk Territory of Kahnawake. We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player
• Legal obligation: Compliance with gaming regulations, anti-money laundering laws, and identity verification rules
• Legitimate interests: Fraud prevention, security monitoring, and service improvement
• Consent: For marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

When you visit our website — including the spin casino app or browser platform — we use cookies and similar technologies to enhance your experience. These include session cookies that keep you logged in, analytical cookies that help us understand how players navigate our site, and marketing cookies that allow us to present relevant offers. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of our platform.

Sharing Your Information

We at SpinOnlineCasino share your personal data only in limited and necessary circumstances. We may disclose your information to:

• Payment processors and financial institutions involved in handling your transactions
• Identity verification and fraud prevention service providers
• Our gaming platform provider, Cityviews Group, and related technology partners
• Regulatory bodies, including the Kahnawake Gaming Commission, when legally required
• eCOGRA, in its capacity as our approved Alternative Dispute Resolution (ADR) provider
• Other companies within the Super Group where necessary for operational purposes

We require all third parties we work with to implement appropriate safeguards and to process your data only in accordance with our instructions.

Data Retention

Our Spin Online Casino policy is to retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with applicable legal requirements. If your account becomes inactive for six or more consecutive months, a monthly maintenance fee applies. Should you close your account, we will retain certain records as required by gaming regulations and financial compliance obligations.

Your Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal data. At Spin Online Casino, we respect these rights and will respond to any requests promptly. You may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Kahnawake Gaming Commission or eCOGRA

To exercise any of these rights, please contact us via live chat or email us at complaints@playersupportcenter.com. We aim to respond to all requests within a reasonable timeframe.

Security Measures

We take the security of your personal information seriously. Our Spin Casino platform employs SSL encryption to protect data transmitted between your device and our servers. We apply access controls, regular security assessments, and strict internal data handling procedures to minimise risk. However, no online transmission is entirely risk-free, and we encourage you to use a secure, private connection when accessing your account.

Children and Age Restrictions

Our services are strictly intended for players aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has accessed our platform or provided us with personal information, we will take immediate steps to close the account and delete the associated data. Age verification is a mandatory part of our KYC process at Spin Online Casino.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the version date and notify you through our platform or via email. We encourage you to review this page periodically to stay informed. Continued use of our spin casino online services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights, please do not hesitate to reach out to us. You can contact our support team via live chat, available around the clock, or send a formal request to complaints@playersupportcenter.com. We are here to help and will do our best to address your concerns thoroughly and promptly.